Refund policy

At Hash Mart, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help.

Return & Exchange Eligibility

• Return / Exchange requests must be submitted within [3 ya 7] days of receiving your package.

• To be eligible, your item must be unused, unwashed, in the original condition that you received it, and in its original packaging.

• Items damaged due to improper customer handling will not be eligible for exchange.

Damaged or Incorrect Products

If you receive a defective or wrong item, please take a clear picture or video of the issue immediately and send it to us at hashmart.trust@gmail.com or via WhatsApp at [Your Phone Number]. We will send you a free replacement right away.

Return Process

1. Contact us at hashmart.trust@gmail.com with your Order Number and proof/photos of the issue.

2. Once approved, we will share instructions on how and where to dispatch the returned item.

3. Replacement/Refund will be processed within [3–5] working days after we receive and inspect the returned item.